I have done my best to just bite my lip on this, but I have some challenges with LinkedIn’s new business social network approach. It seems the change to a public company has left some undesirable traits at a network that has traditionally been pretty awesome at what they do.
Why does it seem some day’s that everyone get’s social networking, except for the business social network themselves? Realistically, how can you claim to be a business social network and not be there to actively help people connect.
They had their IPO, made some nice changes to the structure of the site, and snuck in a few features that make you swear to the high heavens.
I understand that LinkedIn has to make money, just like we all make a living. My challenge resides in the sneaky ways that the business social network is applying ways to convince people to take part of their monthly subscription plans.
First of all, I want to give you a heads up! I have a paid subscription to LinkedIn. I started mine about 6 months ago, because I believe it is a useful tool to help my clients. For those who want to sit around and complain that I am griping about me putting my own two cents into the LinkedIn coffer, please note that I have put close to $200 into that coffer to date.
Therefore, I am not speaking about this issue for my own benefit. Instead, I am writing this for new or newer LinkedIn users. They are the ones who have to learn the system, before being gouged for money. Even a large network, such as LinkedIn will continually need new members to make the site dynamic.
So I say to LinkedIn, stop limiting who you can connect with, because of how much money you put in LinkedIn’s pocket last month. No one wants to be limited to connecting with people to just a few InMails. That is insulting. I do not know what bone head meeting it came up at that people would pay just for the privilege of emailing someone else on LinkedIn, but that has got to be the worst business model out there.
At least give people the option of connecting with that person first, instead of just sending a glorified email. Epic Fail LinkedIn! Epic Fail!
My favorite feature designed to squeeze the most money from you is the introductions(see picture above). With the pro account, you can have 15 introductions to prospects through your current network.
For example, I ask Sally to connect me to Billy. That counts as one out of fifteen. Nothing wrong there. They have to limit how many people you send out introductions to, so some people do not abuse the system by spamming everyone and their mother.
The challenge is with unsuccessful introductions. Let’s say Billy forgot his LinkedIn password. He never accepts the introduction, and it sits there forever on LinkedIn’s servers.
Instead of allowing the system to automatically reset the introductions after a certain period of time or permitting me to revoke the introduction after a reasonable period had gone by that introduction could be lost forever. Make that mistake 15 times and then LinkedIn’s suggestion is that you upgrade your account.
Now, 15 introductions sounds like a lot, but remember that some people have now been on LinkedIn since 2003. That is only 2 introductions a years lost before you are out of luck. Is it that important to get people to pay that you are depriving people of the very nature of how a business social network would work?
Did you do an IPO a few years before you were really profitable? What the heck? I already pay you $25/month, only to be told that, oops, sorry you have not put in enough at the LinkedIn tollbooth to be a useful member of our club.
Another feature that they added that annoys me to no end is that they stopped allowing you to connect with group members without having their email address. Even 3rd level connections now require an email address to connect.
Just to emphasize this point! We are supposed to go onto LinkedIn, become active on the groups, connect with people we know in order to build our network, and then stop short, because that person is three degrees away from us? What is the point of joining a group of your peers if you can not connect with people on a one to one basis at some point.
Raise your hand if you would like to waste all your time on worthless tasks please?
So, what is a good gripe without a solution! My two cents lead me to the obvious answer that LinkedIn should allow paid members to connect with groups and 3rd level connections.
That in combination with the added LinkedIn search capabilities was enough for me to look into the pro account.The advanced LinkedIn search options have got to be one of the most useful features that I have found through all of the social networks. It blows away Twitter and Facebook search to smithereens.
Focus on how great your search is, and the added ability to connect with larger levels of networks. If you explain the benefits, and stop pulling away features you will have a more dynamic network.
Additionally, stop this BS about the number of InMails you can do per month and Introductions. The fact is that elevating an email is not worthy of the social network you have created. Instead, focus on pitching the pro accounts based on items, such as expanded searches and connections.
Otherwise, LinkedIn risks becoming the next MySpace. A slumbering giant ready to be overtaken by newer and better business social networks.
Great post! I help my clients optimize their Profiles and learn LinkedIn but it gets more complicated and annoying all the time. I hope LinkedIn will take your advice and not go the path of MySpace.
Thanks!
Christine,
I appreciate your understanding. Not alone in my thoughts!
Andy
Pardon MY gripe, but you lost me in the first few sentences with your grammatical errors. If you are going to be a writer, please use proper grammar! There is no such word as “get’s” – there is no apostrophe in gets or in somedays, which is plural, not possessive. People are not being “gauged” for money, the word is “gouged.” I could go on, but I stopped reading at that point…
Karen,
As I put in a personal email to you: “Thanks for keeping me on my toes! I appreciate it!”
Andy
Ok, kinda lost me a bit on this one Andy – but that’s probably just me because I’m still a Linkedin newbie and haven’t even looked into the paid option. Just going by what you’ve explained, I can certainly see the point you are making and I’m not sure it would be worth it for me to get more involved with Linkedin at this point. Yikes!
Marquita,
It is worth it to get involved with LinkedIn. They have some potential challenges that you want to be aware of however before using them. It is still in the long run a fantastic tool, but they recently made changes to make it worse, not better.
Andy
Great info, Andrew Thanks
your welcome!
Is it just me Andy but it seems like LinkedIn is nickel and diming people and thats saying a lot especially if your already a paid member as you mentioned you are, not to mention I had no idea you could pay for extras either. I am a member of LinkedIn but do not use it much as I kind of allready have a full plate as it is but after reading this jeesh this just seems they they are making things just a bit more frustrating and confusing.
CJ,
That was the gist of it!
Andy
Hi Andy,
Great to come back here and see how you develop (I see you changed as well the layout of your blog… great step forward!). LinkedIn as you mentioned here in this comment section is a great tool and hope will stay this way… So far I only made good experiences by with running a free account and didn’t explore the dificulties you mentioned above. Look forward to see and read how LinkedIn is going to develop. Thx again for keeping us up to date… All the best, Alex
Alexander,
Glad you like the layout change. There is more to come! As long as you get value from LinkedIn then continue to use it by all means.
Andy
I have been a member of linked in since 2007. I have noticed a lot of annoying changes. I have only recently been getting more involved on linked in.
Melodie,
They still have a lot of great features, but I do not like the backwards motion it seems like they have been making lately.
Andy
I’ve dipped my toe in linkedin before, but what with a blog, Facebook and Twitter I’ve never taken the time use it properly.
Charlotte,
LinkedIn can be a great aid to the other networks, as long as you keep in mind that they have challenges from time to time just like any other social network.
Andy
Hello Andy
I have notice when connecting with people in my TSA group an email is required. Your solution to the gripe makes sense. Provide benefits that makes paying a subscription valuable will keep their subscriptions increasing.
Thanks
Perry A Davis Jr
Music City
Perry,
Glad you agree! They need to have more benefits to a paid LinkedIn account. Otherwise, they will have more challenges down the road.
Andy
Great info here! Thanks for sharing some insights on linkedin.